Kone Elevator Recruitment 2022 | Apply Now

Kone Elevator Recruitment 2022 for the post of Service Engineer. Those candidates Who complete Diploma/B.E/B.tech are eligible to apply for this post. Experienced candidates can also apply for this post. interested candidates read below full job description.

About Kone Company :-

We are a global leader in the elevator and escalator industry, and our job is to make the world’s cities better places to live. KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Through more effective People Flow®, we make people€™s journeys safe, convenient and reliable, in taller, smarter buildings. We move 1 billion people everyday by embracing in innovative technologies and agile ways of working. Our solutions make urban life safe and accessible, connecting us with our loved ones. Together with our partners and customers around the world, we help cities to become better places to live in. A clear vision, purpose and transparency drives our passion to go the extra mile.

KONE has annual net sales of over EUR 9 billion and over 60,000 employees world-wide. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Kone Elevator Recruitment 2022 Details:-

Company NameKone Elevator
Post Name Service Engineer
Job LocationRaipur
Education QualificationDiploma/B.E/B.tech
Experience3-7 years
Date of publish01/02/2022
Salary4-8 lakhs
Job type Permanent

Kone Elevator Recruitment 2022:-

Post Name:- Service Engineer

Education Qualification:- BE / Diploma in Electrical or Mechanical

Skills Required:

  • Regional language skills Hindi and Gujarathi
  • Experience of customer service.
  • Basic knowledge of Elevator/Escalators.
  • Exposure of Kone Way Maintenance process.
  • Exposure of basic Microsoft tools.
  • Good communication skills.
  • KONE Competences :Proactive communication, Customer focus, Flexibility, Attention to procedures and guidelines, Collaboration, Analysis and Problem solving, Detailed focus etc.

Responsibilities & Key activities:

Customer relationship management

  • Accountable for customer satisfaction through quality of service and precise communication
  • Accountable for equipment safety and performance
  • Accountable for selling service repairs
  • Accountable for the sales lead volume, quality, and further processing of sales leads
  • Accountable for resolving customer service quality complaints
  • Accountable for resolving customers invoicing complaints related to maintenance operations

Service operations

  • Accountable for the end-users, the sites and the technicians safety
  • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
  • Accountable for the control of the field operations costs and CMII
  • Accountable for callouts and service repairs sales
  • Responsible for proximity stock content & value
  • Accountable for managing the third-party inspections visits and follow-up actions
  • Validates the service contract technical terms with the salesperson
  • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
  • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
  • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
  • Accountable for reducing the callouts in his area
  • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
  • Accountable for the timely completion of the planned maintenance visits
  • Accountable for the planned maintenance scheduling and optimized routing
  • Responsible for performing site audits
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  • Responsible for the control and authorization of overtime

People management / Leadership

  • Accountable for the performance of his assigned technicians
  • Accountable for maintenance technician’s motivation and competence development
  • Accountable for determining and checking technicians’ performance objectives
  • Accountable for communication to his technicians
  • Accountable for managing technician absences and back-up, and callout technician scheduling
  • Accountable for technician timesheet validation prior to payroll
  • Accountable for equipment assignment to technician and technician workload balancing
  • Responsible of defining the technician capacity need and for the technician hiring and selection process
  • Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments.

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